Chennai, Tamil Nadu, India
Summary
Manages comprehensive Order-to-Cash (OTC) processes, focusing on invoicing, data enrichment, and client query resolution to optimize Accounts Receivable operations.
Highlights
Streamline invoicing processes utilizing Mainframe and SAP tools for data enrichment, exception handling, and VAT & duty management, enhancing billing accuracy.
Manage and resolve complex client escalations and queries via Salesforce, maintaining high client satisfaction and accelerating issue resolution times.
Accurately create and onboard new customer accounts using CBD tools, ensuring seamless integration into billing systems and compliance with standard procedures.
Generate and analyze critical Accounts Receivable reports from Mainframe systems, identifying discrepancies and supporting strategic decision-making for management.
Execute comprehensive invoicing activities, including monthly and weekly billing, to ensure timely and accurate revenue recognition for diverse client portfolios.
Rectify billing errors by efficiently re-bedding and rebilling mistaken consignments, significantly reducing financial discrepancies and improving billing accuracy.
Proactively review and expedite the closure of unbilled shipments, minimizing revenue leakage and enhancing overall billing cycle efficiency.